Streamline Tax Processing with AI Automation

Reduce Costs, Enhance Accuracy and Boost Efficiency with Your Trusted AI Partner - CX Genie

Join us and transform your business with AI.

Trusted by 6,000+ Customers and Businesses Globally

Pioneering AI Solutions in Vietnam

We're a leading Vietnamese AI startup dedicated to empowering businesses with AI solutions. We have a proven track record of success in developing and deploying enterprise-grade, cutting-edge AI across industries.

  • Smarter Processes

    We specialize in building solutions that streamline processes, improve accuracy, and enhance customer experiences. 

  • Enterprise AI, Simplified

    Our extensive knowledge in crafting enterprise-grade AI solutions allows us to integrate CX Genie seamlessly with existing software ecosystems, enabling automation and increased efficiency across various business functions.

At CX Genie, we deliver robust AI technology for real-world applications.

  • 40% Increase in efficiency

    Our solutions optimize business efficiency thought automation, leading to significant cost savings in staffing other system expenses.

  • 4.81/5 Customer rating

    Our average customer satisfaction rating after working with us. We're trusted by clients to deliver exceptional results!

  • 100% Issue resolution

    Our team of developers is always on hand to ensure your AI solution runs flawlessly. We're dedicated to resolving any issues promptly, maintaining a perfect track record.

CX Genie: Our Expertise

  • Advanced AI techniques

    Our team of AI engineers leverages techniques like Machine Learning & Natural Language Processing to unlock valuable insights from data, allowing us to build highly intelligent solutions to enhance customer experiences.

  • Tailored solutions

    We understand that different industries have unique needs and challenges. We tailor our AI solutions to address these specific requirements, ensuring they deliver real-world value for your business.

  • Vietnamese AI leader

    Our experience as a leading Vietnamese AI startup allows us to develop culturally appropriate and adaptable solutions that effectively address your specific requirements. 

  • Scalability & future-proof

    Our solutions are designed with scalability and future-proofing in mind. Our modular architecture allows to adapt to growing data and user demands, while continuous learning ensures models improve over time.

  • Enterprise-grade solutions

    We craft robust AI solutions designed to integrate seamlessly with your existing software ecosystem. This ensures smooth implementation and maximizes the return on your investment.

  • Proven track record

    We have a proven track record of success in delivering innovative AI solutions that generate measurable results for our clients. See Case Study examples below.

 Our Approach

At CX Genie, we believe in collaborative partnerships and transparent communication throughout the whole development process. Our approach ensures that your business goals are at the forefront of every decision, resulting in AI solutions that perfectly integrate into your workflows and drive real, impactful results.

Case Study: MFast

MFast, a leading Vietnamese fintech platform, faced a surge in customer inquiries that overwhelmed their support team. This resulted in longer wait times, frustrated customers, and reduced agent efficiency.

New format case study (1) New format case study (1)

CX Genie implemented an AI-powered chatbot seamlessly integrated with MFast's platform.

Results:

  • 40% Increase in Efficiency: The chatbot handled routine inquiries, freeing agents for complex issues and personalized interactions. 
  • Over 100,000 Customers Served: The chatbot provided fast and accurate information, significantly reducing wait times. 
  • Enhanced Customer Satisfaction: Faster resolutions and improved accessibility led to increased customer satisfaction.

Case Study: Canawan

Canawan, a global e-commerce retailer, struggled with timely customer support due to manual processes and high inquiry volume. This led to long response times, missed chats, and inflated operational costs.

Workflowcanawan cxgenie 50b8e9ceb1 Workflowcanawan cxgenie 50b8e9ceb1

CX Genie deployed virtual agents on all Canawan websites.

Results: 

  • 70% Questions Addressed by Bots: The AI chatbots autonomously answered common customer questions. 
  • Response Times Reduced by 80%: Customers received quick answers, improving satisfaction. 
  • 50% Support Headcount Reduction: While maintaining service levels, Canawan reduced support staff with AI automation.

Why Choose CX Genie for Tax Automation?

Here's what sets CX Genie apart:

  • Expertise You Can Trust

    Backed by a team of builders and entrepreneurs with a strong track record of success in tech companies in Vietnam and abroad (e.g. Vietguys, MFast, Agene). Our team is comprised of experienced and passionate AI specialists and software engineers with a strong drive, and track record of success.

  • Tailored Solutions for Government

    While our experience spans various industries, we are passionate about applying our expertise to government projects that deliver significant societal impact. Our team has experience working with complex data sets and adhering to strict regulations, ensuring our AI solutions meet specific government needs.

  • Collaborative and Agile Approach

    We prioritize open communication and collaboration throughout the development process. We're flexible collaborators, adapting to your evolving needs and ensuring clear communication throughout the journey. You'll never be left in the dark with the CX Genie team by your side.

Ready to transform your business with AI?

Get in touch with us today

Submission Successful

The form has been successfully submitted.

Built on Unicorn Platform